Overview

At Offside Store, we strive to provide high-quality products and exceptional customer service. We understand that occasionally, despite our best efforts, a product may arrive damaged. This Refund Policy outlines our guidelines and procedures for refunding or replacing damaged products.

Damaged Products:

  • If you receive a damaged product, please contact our customer support within 2 days of receiving the item, providing details and photographic evidence of the damage.
  • The returned product should be in its original packaging, accompanied by all accessories and documentation.
  • We will review the information provided and assess the eligibility for a refund or replacement based on the extent of the damage.
  • We do not offer refunds or replacements for products that are not damaged. However, if you have any concerns or issues with your purchase, please contact our customer support, and we will work with you to find a satisfactory resolution.
  • We strive to process refund or replacement requests as quickly as possible. However, please allow 7 business days for us to review and process your request once all required information has been provided.

Contact us:

  • If you have any questions or need assistance regarding our refund policy or a damaged product, please reach out to our customer support team at offsidestoreindia@gmail.com They will be happy to assist you.
  • Please note that this Refund Policy applies only to damaged products. For any other inquiries, such as order cancellations or sizing issues, please refer to our customer support team for further assistance.